DEBRA M. DEYOUNG
43996 W. Griffis Dr

Maricopa, AZ 85138

(480) 734-4373

DEBDEYOUNG2010@GMAIL.COM

 

 

OBJECTIVE: To obtain a challenging growth-oriented position with an organization utilizing strong integration & network deployment skills in Voice, VoIP, VoBB,, Wireless and/or Data Communications.

WORK EXPERIENCE:

 

Teksystems, Inc.

Network Transport Cost Savings Engineer- Verizon Wireless

 

·         Responsible for Southwest Region Cost Savings Initiatives.  Decommissioning of 4 switching networks acquired during Alltel acquisition.

·         Consistently exceeded annual projected cost savings objectives for years 2011, 2013 & 2013. Saving VZW in excess of $10 million in annual validated cost savings during the duration of 30 month contract.

·         Placing disconnect orders with LECS, and IXC carriers, writing work orders and assigning tasks to cell site and switch technicians.  Validating circuits disconnects in BILLTRAK PRO were removed from billing records and report cost savings to transport management and Direct Tel team.

·         Planning, ordering, coordinating circuit migrations for network optimization, tracking and reporting cost savings.

·         Responsible for all path revisions in XPERCOM/Granite Client, Transport disconnect orders related to EBH conversions for LTE and E node B related projects. Built EBH equipment, circuit segments and made assignments on equipment as necessary to support conversion. Pulled configurations from 7750 to build path revisions in Granite Client/XPERCOM/XNG for Microwave and fiber fed Cell sites.  Recording an additional cost savings in excess of $ 20 million not included in annual cost savings objective.

·         Converted all PSTN trunks in the former AZ QWEST region to SPOP allowing VZW to move forward with their plans to migrate circuits onto dark fiber rings. Placed disconnect/add/ change and records orders with CTL, compiled cut sheet with all circuit information for conversion, scheduled cuts with switch techs, provisioned all path revisions in XPERCOM/XNG/Granite. Wrote work orders for conversion activities.

 

LNR Professional Services, LLC

Consultant

 

·         Interpret of ICAs and MTEAs content to support new network implementations for 1036 rate center deployment.

·         Complete the CLEC profiles, and the other Carrier relations, Regulatory forms, and tool connectivity forms required by each ILEC.

·         Manage logins and passwords for the required online tools, password resets when needed and instruct client on their use..

·         Complete interconnection forms and conduct planning meetings with ILECs.

·         Maintain TGN Assignments

·         Maintain/Assign CFA

·         Forecasting: Determine capacity requirements for each trunk type.

·         Dial Plan administration: Understand dial plan requirements per the tariff and create them.

·         Define routing requirements for each rate center dial plan,  read and comprehend LERG, tariffs and MetaSwitch capabilities.

·         Complete network diagrams (Visio and PowerPoint)

·         Data fill circuit inventory database for both transport & trunk and manage version control.

·         Vendor Management:   Receive, review and determine LOA/CFA accuracy and work with Vendor to correct discrepancy,  manage due dates for test and turn up of backhaul transport.

·         Submit the route set forms with TNS and the ILECs for SS7 connectivity and call setup.

·         911 Network Connectivity: Determine where the holes are with the 911 info and determine network connectivity and testing requirements with PSAPs.

·         Manage and schedule the interconnection meetings to meet clients schedule

·         Order Management: Managed orders submitted through test and acceptance.

·         Submit and manage Collocation applications.

·         Support Code Administration  (CLLI codes, Point Codes, IP Addresses, LRNs, NPA/NXXs and confirm information is correct in CLONES, BIRRDS and LERG databases.

 

CICUSA

SER Team Lead-Granite Support Project for Cricket Communications

 

·         Build out of Cricket SER region wireless networks in Granite Database including Optical transport, Equipment and circuits.

·         Built circuit inventory for entire network configuration and port mapping including circuit segments, OCx, DS3 and DS1 paths both Voice/EVDO and Aggregate PSTN trunk groups, IMTs, 911, CALEA and special service circuits for 36 markets supported by 17 MSCs. 

·         As SME/Team Lead, managed the work of other engineering team members, assisted in the development of project plan, work flow processes and procedures for data collection and analysis of data resources. 

·         Responsibilities also included the communication of weekly project status to key stakeholders within CICUSA and Cricket Communications.

 

Kosich Consulting Services, LLC

Sr. Transport Consultant, HQ Nexus PMO

ATT Mobility-Nexus Project, C2C contract

 

·         Short term project supporting ATT Mobility Headquarters Cost of Service initiative and Network Optimization, Nexus Project. 

·         Primarily responsible for overseeing the activities related to data collection required to compile the monthly Nexus Executive Summary report for ATT Mobility corporate. Working directly with the Regional and Market Level Cost of Service Analyst across a 4 region, 27 Market areaS. 

·         Performed data analysis, review of monthly goal tending template submissions to identify error, areas of inconsistency between previously published monthly results, performance issues, and areas where outside sources had an impact direct impact on reaching monthly and EOY goal. 

·         Assisted with the monthly compilation of Executive Summary Report and presentations at the National, regional and market level.

·         Responsible for maintaining results, data analysis records, presentations and all other associated files for storage in SharePoint database.

·         Target audience is primarily Executive and Senior leadership team including the President and CEO of ATT Mobility.

·         Project managed of 2009 Transport & Equipment Capitol Budget planning activities.

·         Actively participated in technical document review sessions for MSN, RNC, IuB, IuR, and IuPS equipment components (P4-P6).

 

 

Matrix Resources

ATT Wireless BSC/Granite Database cleanup project

Contract Position: Sr. Project Manager

 

·         Responsible for managing the post migration clean-up efforts of Granite Database.

·         Assigned BSC clean up tasks to other Matrix team members for database reconciliation and monitored daily/weekly/monthly progress.

·         Established timelines for project completion and monitored progress/results/impacts via weekly progress reporting tools and bi-weekly status call with  SER Operations Management. 

·         Perform end-to-end analysis of existing and migrated Granite paths using feeds from CTS, CSS, Vendor Data Utility, DCS Tool and BSC Tool to confirm validity. 

·         Redesigned ABIS paths and segment information to accurately reflect physical equipment and facilities (OCx, DS3, DS1, DS0, 911, RAN ABIS paths, microwave, UMTS and tandem/end office trunks)

·         Reported weekly progress to Key Stakeholders. Investigate facility circuits which appear spare in Granite but still billing in LEC /IXC billing systems for possible billing dispute resolution or build in Granite.

·         Identified underutilized facility circuits for future network optimization projects.

 

Sapphire Technologies

Charter Communications: Telephony Network Deployment for the Central Division.

Contract position: Sr. Telephony Engineer
 

·         Sr. Consultant /Technical Lead responsible for the collection of client specific standards, diversity requirements and data necessary to produce Switched Telephony Implementation Questionnaire (STIQ) used for the creation of the low level design scripts ( LLD scripts)/ initial load of the Nortel CS2K and Cedar Point switches for all assigned markets in Central Division.  Planning and deploying multi- market national VoIP networks.

·         Researched General Exchange Tariffs, LERG and Interconnection agreements to define local calling scope for each rate center and produced the Dial Plans and calling patterns necessary for the completion of Local, Intra-LATA and Inter-LATA toll traffic.

·         Applied traffic engineering principles and used ERLANG B calculator to analyze 6 and 12 month subscriber forecast data/traffic calculations used to quantify capacity requirements for both transport and trunks.

·         Identified POI(s) and requested OCN, LRN, NPA/NXX(s), Point Codes, Switch CLLI codes.

·         Participated in planning meetings with connectivity and NSG team members to create VISIO drawings and document transport and equipment designs, (SONET, OCx, DS3, DS1 & DS0) and Network Architecture.  Created market specific tandem drawings across multiple LATA and states, including Network Interconnection Trunks for connectivity to the PSTN and E911 Network
• Approval of all transport and equipment quotes related to Voice Network connectivity and IP backbone.

·         Created equipment BOMS for all Media gateway, routers and transport equipment. 

·         Communicated with County PSAPS to obtain Default ESN, diversity and overflow routing requirements to meet Certification testing approval for the implementation of 911/E911 network.

·         Completed all LEC specific interconnection forms, requested and participated in ILEC Preplanning Meetings necessary to establish network facilities and trunks for connectivity to the PSTN.                                                                                                                      Participation on daily/weekly order status calls.

·         Order entry into Granite system.                                                                                                                           

·         Responsible for circuit design including port assignments on ONS15454 and DACs mapping.

·         QA’d of all LEC and Carrier FOC(s) and DLR(s) for accuracy. 

·         Initiated Remedy tickets to notifying NSG and OPS teams of pending Test and Turn up activities.

·         Reported progress and identified potential critical path items, risk assessment and reported milestones to all key stakeholders.

·         Served as SME for Interconnection requirements.

ThruPoint, Inc.
Cisco/Comcast Digital Voice over Broadband Network Deployment Project

Sr. Consultant/Technical Lead

 

 

·                      Sr. Consultant /Technical Team Lead responsible for the collection of customer specific standards, diversity requirements and data necessary to produce Switch Implementation Packages (SICP) used for the creation of the low level design scripts ( LLD scripts) initial load of the Cisco BTS soft switch for all markets assigned to Thrupoint on the Cisco/Comcast Digital Voice project. Planning and Deployment of multi- market national VoIP & VoBB network and the migration of TWTC existing subscriber base.

·         Participated in the identification, interviewing and selection of candidates to build a team of Technical SME(s) to support full network deployment activities.

·         Researched General Exchange Tariffs, LERG and Interconnection agreements to define local calling scope for each rate center and produced the Dial Plans and calling patterns necessary for the completion of Local, Intra-LATA and Inter-LATA toll traffic.

·         Applied traffic engineering principles using ERLANG B calculator for the analysis of 6 and 12 month subscriber forecast data/traffic calculations used to quantify capacity requirements for both transport and trunks.

·         Initiated whiteboard sessions with ThruPoint team members to assist in the development of Comcast specific tandem drawings used to create and document initial draft Transport design and Switched Network Architecture across multiple LATA and states, including PSTN connectivity and 911/ E911 Network.

·         Assisted ThruPoint Transport Consultant in the RFP/RFQ process. Presented recommendations and cost options to Comcast for approval of Transport Design.

·         Communicated with County PSAPS to obtain Default ESN, diversity and overflow routing requirements to meet Certification testing approval for the implementation of 911/E911 network.

·         Completed all LEC specific interconnection forms, scheduled and conducted Preplanning Meetings necessary to establish network facilities and trunks for connectivity to the PSTN. Served as SME for Interconnection requirements providing support to Client, Cisco and other Thrupoint team members

·         Participated in the QA of all documents provided to Comcast and Cisco.

·         Hosted daily order status calls. Assisted with order entry into METASOLV database. Handled all ASR and network order escalations and expedites. QA all FOC and DLR-Design layout records for accuracy and distribution to integration/Test and Turn up team. Reported progress, Identified potential critical path items, risk assessment and reported milestones to all key stakeholders.

·         Performed COA testing onsite in San Francisco Head-end office.

·         Test and Turn up support of OCx, DS3/DS1/DS0 and trunks in production environment onsite in Denver. 

·         Mapped DACS cross-connects using T01 command line interface utilizing Procom Tool

 

Vero Systems 8 /2005- 3/15/2006
Sr. Implementation Engineer

 

·         Held high visibility customer facing position employed as Senior Implementation Engineer for Telco software development where I was accountable for the engineering analysis and technical support on several large scale translations/network engineering projects.

·         Extraction of client switch images from remote server locations (FTP) to shared server location for data manipulation, switch re-configuration to test software functionality in a remote lab environment. Projects involved working with TELCO voice switch routing (translations) and voice network / traffic / capacity engineering organizations to develop strategies and solutions to reduce cost of service associated with voice network switched access costs.

·         Deliverables included support in the development of software applications, writing test cases, UAT and regression testing, writing technical documentation to support new products as well as changes/upgrades to existing products.

·         Tracked and communicated resolutions for software bugs found during regression testing, and the integration of “ACUITE” software applications for least cost routing, least cost origination of traditional voice, data and VoIP calls and the re-engineering of large scale TDM, Wireless and VoIP networks in support of Telco client base.

·         Reporting, reviewing of test case results with Client Engagement, Project Managers and Clients.  Utilized presentation skills to provide onsite and distance learning to clients on software application functionality.

Cypress Communications, Inc.
Manager-Network Provisioning/Service Delivery

 

·         Managed the efforts of the Service Delivery Team in the delivery of voice, data and VoIP solutions for a Nortel PBX Shared Tenant services provider. 

·         Accountable for order entry and provisioning activities for 13 Provisioning Specialists.

·         Identified and reduced Circuit COGS MRC through circuit audits, utilization reports, and the migration of existing customers onto shared facilities and disconnecting under-utilized circuits. Further reduced circuit COGS by migrating circuits from retail accounts to wholesale accounts resulting in a cost savings of 20-40% over retail cost. By strategically reorganizing the Service Delivery team, significantly reduced the number of past internal orders through skills assessment and the implementation of cross-functional training.

·         Encouraged knowledge sharing by holding brown bag sessions and assigning topics for discussion and presentation to other team members allowing individual team members an opportunity to develop and fine tune their presentation skills.

·         My philosophy was to build a team where the environment fostered teamwork and development driving a culture of performance, producing results and positive employee relations.

·         Effectively communicated and managed interval expectations with the Senior Level Management team of our Vendor Accounts. Successful implementation of VOIP solution in all Cypress markets within the US using various third party provider networks.

·         Streamlined provisioning process for retail and UNE/UNEP orders to better manage customers desired due dates.

·         Served as single point of contact for all escalations on pending order activities both internal and external to Cypress, supported customer care group and field personnel during network outages and handling of customer complaints.

·         Provided training to field personnel on the utilization of MBOSS (provisioning/circuit inventory system) as well as new enhancements as they were rolled out in an effort to eliminate some of the common errors seen across all Cypress markets.

·         Worked closely with Revenue Assurance, assisting in review, investigation and resolution of CABS billing disputes.

·         Worked closely with IT to develop and implement enhancements to MBOSS provisioning and circuit inventory database and the migration of existing circuit inventory to new Vendor Management tool.

·         Established collocation in Chicago and Dallas markets giving the company the ability to follow and serve customers outside their existing building footprint once equipment installations were complete.

·         Other administrative responsibilities include: Preparing annual Service Delivery budget.

·         Participated in the candidate selection process by screening, interviewing and hiring to fill open positions within service delivery and provided referrals for positions available within other departments.

·         Administered performance improvement plans when necessary. Established and communicated individual contributor as well as team goals and objectives for the development and assessment of Provisioning Specialists.

·         Outside of my day to day duties, I actively participated on multiple steering committees to improve processes and roll out new products and services.  Participated in the planning activities with the team responsible for organizing Company functions and annual Holiday party.  I also implemented and managed the NOC birthday fund to recognize and celebrate team members on their birthdays.

 

KMC Telecom
Interconnection Manager/Traffic Engineering
 

 

·         National Accounts Interconnection negotiations for National Data Platform for multiple ISP projects. Oversaw all aspects of Interconnection Services.

·         Negotiated Interconnection designs with the incumbent LEC. Network Planning, Traffic Engineering, Facilities and Trunk provisioning for Cisco Soft switch solution to support multiple ISP platforms.

·         Wrote RFP’s for transport.

·         Established and maintained vendor relations.

Cbeyond Communications
Lead Translations Engineer

 

·         Responsible for all aspects of Network Interconnection and implementation of 911 Network. Defining Local Calling Areas and routing for Dial Plans. Code Administration, created CLLI codes in Clones Database.

·         Quantified VoIP Network Capacity requirements. 

·         Negotiated contracts with Carriers for capacity.

·         Ordered transport facilities and provisioned trunks isomg EXACT, IMA, CAFE, BDSTelis, MetaSolv and Quintessent interfaces.

·         Created Voice Network facilities, trunk diagrams and trunk plans.

·         Assigning switch port terminations and IP addresses.

·         Provided technical support to marketing and sales personnel.

KNT Network Technologies Inc.
Director-Interconnection Services
 

·         Managed all activities associated with Inside Plant Engineering including Central Office Switching, Network Transport, Central Office Installation and Integration, Circuit Provisioning, Facility Engineering, Traffic Engineering, Circuit Capacity Management, Network Administration, and the ASR ordering process.

·         Provided technical support to Marketing/Sales organization, Carrier Management, Business Development, and Network Operations as required.

KMC Telecom Inc
Interconnection Manager

• Managed a group of Service Provisioning Engineers and Technical Analyst/Engineers.
• Support the provisioning of the following services:
• Engineering work orders (facilities and trunks) for interconnection/collocation for new network implementation of Tier 3 and Tier 4 cities as well as all National Account Special Projects.
• Access Service Requests (ASR)-Specials, Switched and Resale
• Capacity Management-Augments to Interoffice Message Trunks
• Developed provisioning process methods and procedures for new service order activity, new network implementation; Interim and Long term Number Portability.

Participated in identifying requirements for the development of custom Circuit Inventory and Provisioning System (NOVA) allowing KMC to development a custom OSS system without incurring the expense of an off the shelf solution.
• Dial Plan Certification
• AMA Certification

• CABS billing review/dispute resolution
• Handle all provisioning expedites and escalations.

KMC Telecom Inc
Translations/Traffic Engineer

• New network interconnection and implementation
• Implementation of ODA requirements for 5ESS switch.
• Code Administration
• Local Dial Plans
• Traffic Engineering
• Trunk Forecasting
• Interconnection Trunks and Facilities provisioning.
• Secured Features
• Software Upgrades
• Support to Switch Activation Team
• Support to Account Executives and Network Planners for new service requests.
• Support to Inside Plant Engineering-CLR-Circuit layout records/DLR-Design layout records.
• Translations Trouble Analysis and Resolution

Lucent Technologies
Contract-Translations Engineer

• 5ESS ODA translations for CLECS: KMC TELECOM, WINSTAR & ACSI

Concert Management Services, PLC
Service Delivery Engineer

Responsible for the provisioning, implementation testing and delivery of new voice and data services for the Concert Inbound Service and Concert Virtual Private Network Services portfolio on Ericsson EWSD switched network for both their Domestic and International Markets.  Performed trouble analysis and resolved issues.

 

Northern Telecom/NORTEL
Field Technician-Installation

• Installation of DMS100 Switching Equipment, primarily for the Bellsouth Account.
• Initials and Extensions.
• Hardware testing
• Operational testing
• XPM+ Certified

QWEST (formerly US West)
Communications Technician-NOC

• Surveillance & monitoring of 5ESS, DMS100/200 & AXE10 switches in a 14 state region.
• BWMs
• Software Asserts
• Call processing errors
• SODD audits
• Hardware and Software diagnostics, analysis and resolution

AT & T Communications
Various positions

Communications Technician
• ASPEN CONTROL CENTER- Evaluation of Network performance and standards to resolve quality issues and ensure network reliability.
• Configured IRTN and CXR150A test sets to capture CDR data for analysis. Set up special studies to contrast service and performance indicators between AT &T and its competitors.

Special Operations Technician

• Complex translations, routing and trunk provisioning for 5ESS & 4ESS switches.
• Network Interconnect Project
• International SS7 Conversions-Pacific Rim, Canada and Mexico

• Circuit provisioning.

• Cut coordination, testing and turn-ups.

CSDG Assembler

• Circuit Provisioning- Utilized TIRKS and ACMS to order, design DSO, DS1 & DS3 circuits.

Migration of existing circuit inventory from FS database into TIRKS database.
• E1/F1 Header builds.
• SARTS testing.

Special Reports Clerk

 

• Prepared administrative reports including billing and revenue verification, circuit verification and tariff compliance.
• Issued ASRs-New/Disconnect/Rearrange of Hi-cap services.

 

 

 

 

EDUCATION/COURSEWORK:

 

Ericsson RTT LTE: Online Course  09/2012

NETworkflow 3.2 - LTE Workflow: Online Course 09/2012

Broadband Internet Access Service Disclosures: Online Course 09/2012

Ericsson LTE eNodeB Integration (Cell) 09/2011

Ericsson LTE eNodeB Integration (Switch) 09/2011

PeopleSoft Interfaces 09/2011

PeopleSoft Delegations 09/2011

PeopleSoft Vendor Set-Up 09/2011

CEMR 2010-2012

BILLTRAK PRO  2010-2012
CCNA certification coursework in progress
MCSE Certification coursework in progress

Nortel CS2K

Granite/XPERCOM/XNG

4/17/2007-4/30/2007- Cisco VoBB Solution Deployment Workshop

PROCOM 2007
12/2006 Cisco Voice over IP Interworking

Essentials of VoIP
TCP/IP fundamentals
METASOLV/M6

REMEDY
2003/2004 NGT VoIP Network Overview
Level 3 VoIP Network Architecture Overview
TCP/IP Fundamentals
QUINTESSANT Provisioning Database Overview
1997-2001-

Clones Database Training
LERG

TELVIEW

MAPINFO

COFINDER

LATTISPRO

WISE

LSI

EXACT

CAFÉ

EDI

1995 Northern Telecom-

DMS100 Switch Installation
Hardware Operational testing procedures
XPM+ Certification
MICROSOFT Access
MICROSOFT Project

MICROSOFT POWERPOINT Presentations
VISIO
Ericsson Switch Translations
3/1995 Laser Technology Institute US-AZ-Scottsdale
Certificate: Fiber Optics Installation, splicing, connectors and testing
6/1993 Denver University US-CO-Denver
Certificate: Studies in Telecommunications Management
1980-1994 AT & T School of Technology and Business
Various Technical Certificate programs- Public Switched Network Architecture, 4ESS Switch Translations, 5ESS Switch Translations, 3B20, ISDN-BRI/PRI, NMS, TIRKS , ACMS, HCCS, CNRDB, SOTS, SOMS, POCITS, LFACS, LMOS, Network Surveillance/Monitoring, UNIX

 

SOMS, POCITS, LFACS, LMOS, Network Surveillance/Monitoring, UNIX

·         CTS

·         CSS

·         Remedy

·         BillTamer

·         CABS

·         XNG

·         LENS

·         CAFÉ

·         IWOS

·         LFACS

·         LMOS

·         NMA

·         ACMS

·         UNIX

·         Vendor DATA Utility

·         Data Integrity

·         Granite

·         Project Management

·         CLI

·         SSH

·         TELNET

·         FTP

·         Procom

·         MGX configurations.

·         Performed BERT and CENTEST.

·         Remedy ticketing.

·         Troubleshooting, analysis and resolution.

·         Scope of Work

·         Project Management

·         Work Break-down Structure

·         Identifying Critical Path

·         Risk Assessment

·         Mitigating Risks

·         CRM             

·         FTP                           

·         UNIX

·         TCPI/IP

·         LAN

·         WAN

·         MPLS

·         VOIP

• Interim Number Portability
• Local Number Portability
• Calling Card
• On Net and Off Net Long Distance
• 800 Service
• E911 MSAG/ALI Database
• LIDB
• CNAM
• OS/DA updates
• Switch translations
• Line Side Provisioning
• Moves, Adds, Changes and Disconnects
• Resale
• Retail
• PBX
• PRI and BRI ISDN
• VoIP
• ATM
• Frame Relay
• MPLS
• OCx
• DS0-DS3
• Local Service
• Voice Mail

 

AFFILIATIONS:

2/2001 - 2005 NENA Professional Member
Atlanta Telecommunications Professionals (ATP)-member
2010-present- Arizona Wireless Association
Linkedin profile and endorsements: https://www.linkedin.com/profile?viewProfile=&key=3449327

References available upon request.